support

Support

Get help with CareLearn services, find emergency contacts, or reach out to our team.

Emergency & Key Contacts

Important numbers for urgent healthcare concerns

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CQC Enquiries

Report a concern about a health or social care service

call03000 616 161

scheduleMon-Fri 8:30am - 5:30pm

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Safeguarding Adults

Report suspected abuse or neglect of a vulnerable adult

call0808 800 5000

schedule24 hours, 7 days a week

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NHS 111

Urgent medical advice when it's not a life-threatening situation

call111

schedule24 hours, 7 days a week

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Mental Health Crisis

Samaritans - confidential support for emotional distress

call116 123

schedule24 hours, 7 days a week

How Can We Help?

We support different audiences with tailored assistance

For Care Providers

CQC registration and compliance queries
Listing your organisation on CareLearn
Updating your organisation's information
CQC inspection preparation support
Policy and regulation guidance

For Individuals & Families

Finding suitable care providers
Understanding CQC ratings and reports
Navigating care options for loved ones
Reporting concerns about a care service
Accessing funding and benefits information

For Professionals

Career resources and job listings
Industry news and regulatory updates
Professional development guidance
Networking and community access
Research and data enquiries

Frequently Asked Questions

Quick answers to common queries

helpHow do I list my organisation on CareLearn?

Create a free account and submit your organisation details through our provider listing form. Our team will verify your information before publishing.

helpWhat does a CQC rating mean?

CQC rates services as Outstanding, Good, Requires Improvement, or Inadequate based on assessments across safety, effectiveness, caring, responsiveness, and leadership.